Right of revocation

You can cancel your contract within two weeks without giving reasons in writing (eg letter, e-mail) or by returning the goods. The period begins at the earliest with receipt of the goods and not before receipt of this instruction. The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period.

The revocation by return of the goods is to be addressed to:
Sensatonics GmbH
Teilestr. 11-16, Tor 0
12099 Berlin

The revocation can be made online at:

or by letter to:
Sensatonics GmbH
Teilestr. 11-16, Tor 0
12099 Berlin

Consequences of revocation:

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. a usage fee for the use of the item) must be surrendered. If you are unable to return the goods received in full or in part or only in a deteriorated condition, you may be required to compensate us for the loss in value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection, as would have been possible in a retail store. In addition, you can avoid the obligation to pay compensation by not using the goods as if they were your property and by refraining from doing anything that could impair their value. Items that can be sent as a parcel are to be returned. Within Germany, you have to bear the cost of return if the delivered goods correspond to those ordered and if the price of the returned goods does not exceed an amount of 40 euros. Otherwise, the return is free of charge for you within Germany. For orders from other countries, you must bear the cost of return if the delivered goods correspond to those ordered. Obligations to refund payments must be fulfilled within 30 days after sending your notice of cancellation.

End of the cancellation policy

Exclusion of the right of revocation
The right of revocation does not exist for distance contracts . . . *
* for the delivery of goods that are made to customer specifications or clearly tailored to personal needs or which, due to their nature, are not suitable for return or spoil quickly or whose expiration date would be exceeded,
* for the delivery of audio or video recordings or software, if the delivered data carriers have been unsealed by the consumer or
* for the delivery of newspapers, journals and magazines.