Customer Information

This is an offer of

Sensatonics GmbH

Teilestr. 11-16, Tor 0
D - 12099 Berlin
Telefon: (0 30) 255 65 279
Telefax: (0 30) 255 65 288
Registered at AG Charlottenburg
Register Nr.: HRB 87 84 6
CEOs :
Ralf Guethe, Joerg Happe
Steuernr.: 29/532/30567
USt-IdNr.: DE 813650154

The conditions of this contract can also be seen here.

The Delivery Conditions can be looked up at here.

Right of revocation

You can revoke the contract within two weeks without reasons provided. Your right to revoke begins: With receipt of the goods if a service is carried out, with the day of conclusion of the contract
However, your right to revoke starts only after you have received our order confirmation e-mail. If you have not received this e-mail, your right of revocation expires four months after undertaking the contract, or four months after your receipt of the goods.

If you choose to revoke the agreement to have a service performed and if this service is carried out with your approval before the end of the revocation period, the right to revoke the agreement also expires.

To keep to the period it is sufficient to send notice of your revocation within the given time. Please enclose your purchase order number in any correspondence. Your revocation needs to be sent in written form to:

Sensatonics GmbH

Teilestr. 11-16, Tor 0
D - 12099 Berlin

This can be done by letter, fax or e-mail (which does not have to bear a qualified electronic signature), by any other durable media or by return of the goods.

If you use your right of revocation within the period stipulated, you are no longer bound to your contract with Sensatonic GmbH.

You cannot claim your right of revocation due to the lack of another agreement and/or despite of other legal requirements for the following contracts:

- delivery of goods which were specially produced according to the wishes of the customer or those which were clearly tailored to their personal needs or which are not suited for return due to their nature, (i.e. perishable goods or whose best before date would have expired)

- delivery of audio/video recordings or of software if the seal of the delivered information media was broken by the customer

- the delivery of newspapers, magazines and periodicals


Your guarantee complies with legal regulations. All goods have a guarantee of six months. Directly after delivery, the goods have to be checked for obvious faults. If such exist, Sensatonics GmbH needs to be notified without delay. It is sufficient to send an e-mail to stating your complaint. No assurances will be given. Beyond legal guarantees, no further guarantees will be taken on in respect of the delivered good or service. Details of the guarantee can be seen in our general terms and conditions.

General Terms & Conditions

The general terms and conditions are taken as forming part of this contract. The current version can be looked up at:
You will receive all relevant information via e-mail which we will send to you forthwith to the given address. If you have not received an e-mail from us within the next 10-15 minutes, please inform us at quoting your purchase order number.

Thank you.