Customer Information

This is an offer of

Sensatonics GmbH

Teilestr. 11-16, Tor 0
D - 12099 Berlin
Telefon: (0 30) 255 65 279
Telefax: (0 30) 255 65 288
Registered at AG Charlottenburg
Register Nr.: HRB 87 84 6
CEOs :
Ralf Guethe, Joerg Happe
Steuernr.: 29/532/30567
USt-IdNr.: DE 813650154

The conditions of this contract can also be seen here.

The Delivery Conditions can be looked up at here.

Right of revocation

You can cancel your contract within two weeks without giving reasons in writing (eg letter, e-mail) or by returning the goods. The period begins at the earliest with receipt of the goods and not before receipt of this instruction. The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period.

The revocation by return of the goods is to be addressed to:
Sensatonics GmbH
Teilestr. 11-16, Tor 0
12099 Berlin

The revocation can be made online at:

or by letter to:
Sensatonics GmbH
Teilestr. 11-16, Tor 0
12099 Berlin

Consequences of revocation:

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. a usage fee for the use of the item) must be surrendered. If you are unable to return the goods received in full or in part or only in a deteriorated condition, you may be required to compensate us for the loss in value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection, as would have been possible in a retail store. In addition, you can avoid the obligation to pay compensation by not using the goods as if they were your property and by refraining from doing anything that could impair their value. Items that can be sent as a parcel are to be returned. Within Germany, you have to bear the cost of return if the delivered goods correspond to those ordered and if the price of the returned goods does not exceed an amount of 40 euros. Otherwise, the return is free of charge for you within Germany. For orders from other countries, you must bear the cost of return if the delivered goods correspond to those ordered. Obligations to refund payments must be fulfilled within 30 days after sending your notice of cancellation.

End of the cancellation policy

Exclusion of the right of revocation
The right of revocation does not exist for distance contracts . . . *
* for the delivery of goods that are made to customer specifications or clearly tailored to personal needs or which, due to their nature, are not suitable for return or spoil quickly or whose expiration date would be exceeded,
* for the delivery of audio or video recordings or software, if the delivered data carriers have been unsealed by the consumer or
* for the delivery of newspapers, journals and magazines.


Your guarantee complies with legal regulations. All goods have a guarantee of six months. Directly after delivery, the goods have to be checked for obvious faults. If such exist, Sensatonics GmbH needs to be notified without delay. It is sufficient to send an e-mail to stating your complaint. No assurances will be given. Beyond legal guarantees, no further guarantees will be taken on in respect of the delivered good or service. Details of the guarantee can be seen in our general terms and conditions.

General Terms & Conditions

The general terms and conditions are taken as forming part of this contract. The current version can be looked up at:
You will receive all relevant information via e-mail which we will send to you forthwith to the given address. If you have not received an e-mail from us within the next 10-15 minutes, please inform us at quoting your purchase order number.

Thank you.